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Technical Support

HelpSmith Technical Support Service

Online Help Center

For technical and ordering questions, please do not hesitate to contact us by submitting a ticket to our Help Center. If you have more than one question, please create the corresponding number of tickets.

Remember Your Ticket Tracking ID

After submitting a new ticket, please save the Ticket Tracking ID. This will allow you to access your ticket in case of email delivery issues.

To view our response to your inquiry a Ticket Tracking ID is required.

Technical Questions

If you are experiencing an issue with our product, please mention the following details:

  • The product title and version
  • Your Windows version including services packs
  • The sequence of your actions leading to the problem
  • If possible, please send us your help project or provide a link where we can download it
  • Please try to mention as many relevant details as possible

Check for Updates

Before contacting us for technical support, please make sure you are using the latest version of HelpSmith. Your problem may have been fixed in a later update.